Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect your personal information when you use our services. We take your privacy seriously and set out here the types of data we process, why we process it and how you can manage your information. Wherever we say "we" or "us" we mean Dr Slot and its operational teams that provide the site and app experience.
Types of data we collect
Personal data
When you register an account we collect personal information that identifies you, such as your name, date of birth, home address, email address and mobile number. We also collect identity documents and proof of address where required for verification and withdrawal checks.
Technical data
We automatically collect technical information needed to operate the service, including IP address, device details, browser type, operating system and log data on how you use the site and app. This data helps us ensure security and improve performance on mobile and desktop.
Transactional data
We record transactions and account activity such as deposits, withdrawals, game activity and payment method details. Payment card numbers are handled in line with our payment providers' security standards and are not stored on our systems except where required by those providers.
How we use your information
We use personal and technical data to operate your account, process payments, perform identity checks and comply with legal obligations. Transactional and activity data are used to manage play history, detect suspicious behaviour and provide customer support. We may also use aggregated, non-identifying information to improve our services.
Data protection practices
We protect your information using appropriate technical and organisational measures, including encryption for data in transit, access controls and regular security monitoring. Access to personal data is restricted to authorised staff and third-party service providers who need it to perform their role.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support secure logins, and measure site performance. Some cookies are essential for the service to function; others are used for analytics and personalised content. You can manage cookie settings through your browser or the cookie control panel on the site.
User rights
You have the right to request access to the personal data we hold about you, ask for inaccurate information to be corrected, or request deletion where we are not required to retain it for legal or compliance reasons. You can also object to certain processing or request restriction of processing in some circumstances.
Access, correction and deletion of data
To request access, correction or deletion, contact our support team via the in-app help or email [email protected]. We will respond within a reasonable time and may ask for proof of identity before fulfilling requests to protect your account.
Information sharing and third parties
We share information with third parties who provide services on our behalf, such as payment processors, identity verification, fraud prevention, customer support and analytics providers. We also disclose information if required by law or to protect our rights. All third parties are required to handle data securely and only for the purposes we set out.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted on the site and, where appropriate, notified to account holders. For operational questions about privacy or data handling, you can also refer to our help centre or contact the team for DrSlot via [email protected].